Thank you for choosing our products. To ensure you understand the order fulfillment process, please carefully read the following shipping and delivery policies.
Note: Due to continuous losses, the merchant has decided to clear out inventory at a loss.
I. Shipping Area
All orders are shipped from our US warehouse to ensure fast and safe delivery to your customer.
Currently, we primarily offer delivery services within the United States. Some areas may be subject to restrictions depending on actual logistical conditions.
II. Order Processing Time
Order processing time: Same-day processing
Orders submitted and paid during normal business hours will be processed and delivered to the logistics company on the same day.
Order processing time may be slightly delayed on weekends, public holidays, or during special promotional periods.
III. Shipping Time
Estimated shipping time: 2 business days
Once shipped, goods will typically be delivered to the delivery address within 2 business days.
Actual delivery time may vary due to weather conditions, peak shipping seasons, natural disasters, or other force majeure events.
IV. Logistics Partners
To ensure fast and safe delivery, we partner with the following well-known US logistics carriers:
UPS, FedEx, USPS, DHL Express
We will arrange the most suitable carrier for delivery based on the order’s weight, size, destination, and delivery time.
V. Logistics Tracking
After your order is shipped, the system will automatically send a logistics confirmation email containing a tracking number.
Customers can check the real-time shipping status of their packages on the carrier’s official website.
VI. Delivery Address Responsibility
Please ensure that the delivery address, contact number, and recipient information you provide are accurate.
The customer is responsible for any delivery failures or delays caused by the following reasons:
Incorrect address; Incomplete recipient information; No one to sign for the package; Customer refuses to accept the package.
VII. Lost or Damaged Packages
If your package is lost, damaged, or missing items during transit, please contact us within 7 days of receiving the package and provide:
Order number; Package photos (if applicable); Explanation of the problem.
We will assist you in investigating with the logistics company and provide a reasonable solution based on the actual situation.
VIII. Force Majeure
We are not directly liable for delivery delays caused by weather disasters, epidemics, war, government restrictions, customs inspections, logistics system failures, or other circumstances beyond our reasonable control, but we will make every effort to assist customers in tracking and resolving the issues.