To help you better understand our products and services, we have compiled the following frequently asked questions. If you cannot find the answer you need, please feel free to contact our customer service team.
Note: Due to continuous losses, the merchant has decided to clear out inventory at a loss.
- What products do you sell?
We specialize in selling various flower stands.
- How do I place an order?
You can browse products directly on the website, select the items you need, add them to your cart, and follow the checkout process to fill in your shipping information and complete payment. You will receive an order confirmation email after successful payment.
- Is this a subscription service or a one-time purchase?
All products on this website are sold on a one-time purchase basis.
You only need to pay the order amount once; there is no automatic renewal or recurring charges; this website does not offer membership subscriptions or recurring shipping services.
- How long does delivery take?
Delivery time varies depending on the delivery location:
Within the United States: Usually 2 business days; Specific times may be affected by factors such as the logistics carrier, weather, and customs inspection.
- How do I check the order status?
After your order is shipped, we will send you tracking information via email. You can check your order’s shipping status using the tracking number in the email.
- What if I receive damaged or incorrect goods?
If you receive damaged, defective, or inconsistent goods, please contact customer service within 14 days of receiving the goods, providing your order number and relevant photos. We will arrange for an exchange, replacement, or refund after verification.
- Do you support returns and refunds?
Goods that meet the return conditions can be returned within the specified time. The goods must be unused and retain their original packaging and accessories. The specific refund amount and processing time will be determined based on the actual situation.
- Do I need to assemble the product myself?
Some flower stand products may require simple assembly. We will provide assembly instructions and necessary accessories in the packaging to help you quickly complete the assembly.
- What is the product’s load-bearing capacity?
The load-bearing capacity of each flower stand varies depending on the material, structure, and size. Please refer to the product description on the product details page for specific parameters.
- Are the product images on the website the same as the actual products?
We strive to ensure that product images are accurate and true to life. However, due to differences in display devices, lighting conditions during photography, and production batches, the color and details of the product may slightly differ from the actual item.
Our customer service team will respond to your inquiry within 1-2 business days.